Privacy Policy

VIONESS LIMITED ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website or engaging with us in any way, you agree to the terms set out below.

Data Controller:
VIONESS LIMITED
Registered in England and Wales under number

128 City Road, London, United Kingdom, EC1V 2NX

We are the controller of your personal data, which means we determine how and why your data is processed.

We collect and process various types of personal data, including:

a. Information You Provide Directly

• Name

• Email address

• Telephone number

• Company or organisation (if applicable)

• Any other personal data you include in communication with us

This data is typically collected when:

• You fill out a contact form

• You send us an email or call us

• You request information, services, or support

b. Information Collected Automatically

When you visit our Site, we automatically collect certain technical data:

• IP address

• Browser type and version

• Operating system

• Device identifiers

• Referral URLs and pages visited

• Date/time and duration of your visit

This data helps us analyse how the Site is used and to improve its performance and security.

• Under the UK GDPR, we must have a valid legal basis to process your personal data. We rely on the following bases:

• Consent – When you have given us clear permission to process your personal data for a specific purpose.

• Contractual Necessity – Where processing is necessary for a contract you have with us or because you have asked us to take specific steps before entering into a contract.

• Legal Obligation – To comply with applicable laws or regulations.

• Legitimate Interests – When processing is necessary for our legitimate interests or those of a third party, provided your rights and freedoms do not override those interests (e.g., maintaining our business operations, improving services, and preventing fraud).

We use personal data for the following purposes:

• To respond to your queries and communicate with you

• To provide, operate, and improve our services and website

• To manage business relationships and deliver client support

• To send administrative or service-related messages

• To analyse trends and optimise user experience

• To comply with our legal and regulatory obligations

• To protect the integrity and security of our systems and services

We do not use your data for profiling or automated decision-making that has legal or similarly significant effects.

We do not sell your personal data. However, we may share it with:

• Service providers acting as processors who help us run our business (e.g., IT providers, hosting companies, and email service providers), under written contracts that meet UK GDPR standards.

• Legal and regulatory authorities, if required to do so by law or in response to valid requests such as court orders or legal proceedings.

• Business successors, if we merge, sell, or reorganise our business or assets.

• Professional advisors, such as lawyers, auditors, or insurers, for compliance and risk management purposes.

We ensure that all third parties respect the security and confidentiality of your data and process it lawfully.

Where personal data is transferred outside the UK (for example, to IT service providers based overseas), we ensure appropriate safeguards are in place in compliance with Chapter V of the UK GDPR. These may include:

• UK adequacy regulations, confirming the destination country provides adequate protection

• Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTAs)

• Additional contractual, organisational, or technical protections as needed

You may request more information or copies of these safeguards by contacting us at the address below.

We implement appropriate technical and organisational security measures to protect personal data against:

• Accidental or unlawful destruction

• Loss, alteration, unauthorised disclosure or access

These include:

• Encryption and secure data storage

• Access controls and user authentication

• Staff confidentiality obligations

• Regular monitoring and updates to our systems

We only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including:

• Legal, regulatory, tax, or accounting requirements

• Resolving disputes

• Enforcing our agreements

Once retention periods expire, your data will be securely deleted or anonymised.

You have the following rights under the UK GDPR:

• Right of Access – Obtain a copy of your personal data

• Right to Rectification – Correct inaccurate or incomplete data

• Right to Erasure – Request deletion of your data where legally permissible

• Right to Restrict Processing – Ask us to suspend use of your data in certain circumstances

• Right to Data Portability – Receive your data in a structured format and transfer it to another controller

• Right to Object – Object to processing based on our legitimate interests or direct marketing

• Right to Withdraw Consent – Where processing is based on consent, you can withdraw it at any time

• Right to Lodge a Complaint – Contact the UK Information Commissioner’s Office (ICO) if you believe we’ve violated your data rights: https://ico.org.uk

To exercise any of your rights, please contact us at business@vionesslimited.com. We may require identity verification before processing your request.

Our services and website are not directed to children under the age of 13. We do not knowingly collect data from children. If you believe a child has submitted personal data to us, please contact us so we can remove it.

Our Site may include links to external websites or third-party content. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy notices before providing any information.

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a new “Effective Date.” You are encouraged to review this Policy regularly to remain informed of how we protect your data.

For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, you may contact us at: business@vionesslimited.com